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FAQs

Most frequent questions and answers

When My Payment Will Be Processed

When you checkout, your payment will be collected and your order will be processed immediately.And your purchase order will begin packing packages within 24 hours in the order it was received.

When will my purchase be shipped

We will pack and ship your purchase within 24 hours of your successful purchase. Your order will be processed in the order it is received. The sooner you pre-order an item, the sooner you will receive it.

Can I cancel my order after placing it?

Yes, you can cancel your order within 24 hours of placing it, because after 24 hours, the products you purchased for your order, will be packed and forwarded to the carrier. If the order is cancelled beyond 24 hours, you will be charged a $6.60 packing and carrier fee (which will be deducted from the refund).

ICan I change my shipping address information?

You can change your shipping address information, but this will extend your receipt time as it will require contacting the carrier for changes and redelivery, to change your consignee address information, please contact us at
Customer service email: [email protected]
Contact person: Mr. Gaoyuan
Contact phone number: (+86) 186-6695-5775
Once we receive your change information, we will operate within 24 hours and inform you of the result of the operation.

How long will it take to receive my package

We will arrange packing within 24 hours after receiving your order, and will generally be handed over to the carrier to arrange sending within 1-5 working days, and will reach you after 7-20 working days.

Because COVID-19 is still going on, so the carrier company will therefore have individual delays, but the product will eventually reach you, if there are any problems in the transportation link, welcome to contact our customer service email: [email protected] , our customer service will reply you within 24 hours.

Can I use your products during my period?

Our products are not medical devices, so for your safety, we recommend that you do not use our products during your menstrual period.

How do your products provide the most satisfying stimulation?

Vibrating massage products all use a rotating motor with an offset weight to generate vibrations. Intimate massagers with a more satisfying low-frequency rumble at a range of power settings used in our products require a custom-designed, high-quality motor that runs quietly and won’t burn out. This means superior bearings, gold contacts, efficient design, tight tolerances and an uncompromising quality assurance process. With motors, as with most things, you get what you pay for.

Can I return the product?

We are sorry to learn that you are not completely satisfied with your product. We strive to ensure that everything we produce is as pleasant as possible, and because our bodies vary, it may take some time to adjust to the unique sensations. Unfortunately, due to the highly private nature of our products, we are unable to accept returns once the package seal has been broken. We want you to understand that this is in everyone’s best interest and our goal is simply to keep you, our customers and our associates safe.

How to store the products you buy, and how to store them

Our products are made of high quality and environmentally friendly silicone as raw material, so you need to love them carefully, which also means that you can use them for a longer time. Because all our products are designed to be waterproof, so after each use, please wash them with water, dry them after washing, and put them in a dry and hygienic place that is not exposed to direct sunlight.

About charging

The products you buy are contact magnetic charging, in order to use for a longer period of time, after each full charge, please disconnect the charging cable, we do not recommend that your product is always charging state.

Can I replace the charging cable for the product I purchased?

Yes, if the charging cable is damaged and cannot be charged, please contact us for replacement, we will express a new magnetic charging cable to you for free, this is one of the services you get when you buy our products. If you need to replace the charging cable, please contact our customer service email: [email protected] We will reply your email within 24 hours.

What if we order an item and something is missing?

This situation is very rare, but if you have purchased our goods, after receiving them, and found that the accessories on the corresponding manual are missing, please contact us in time and take a picture and send it to our customer service email: [email protected], we will replace the part you are missing after confirmation (free replacement).

How long is the warranty period for the product I purchased?

All products purchased from happyboytime.com are covered by a 5-year warranty from the date of your purchase.

Due to hygiene standards, we do not offer any kind of repair service. In order to serve you better, please tell us about the products and problems you are experiencing. With this information, we will be able to send you the appropriate troubleshooting techniques and, if necessary, our warranty information.

Can I use them in the shower?

Yes, our products are waterproof rated and have a high quality silicone surface that is also suitable for use in the shower or water, which will add to your more enjoyable experience.

Will my order be shipped discreetly?

Yes, we will protect your privacy by using all sealed brown cartons without any marking instructions inside.